Return of a product
Returns or product changes can be made within 15 days after receipt of the same.
To proceed with the return your article must be in the same conditions in which you received it. It must also be in the original unopened packaging.
If it is a product in poor condition, you must notify us as soon as possible via email. firstname.lastname@example.org indicating the name of the product and the order number and we will send to collect the product to certify its poor condition and proceed to replace it without charge.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed directly to your credit card or original payment method, within the following 10 days.
If the item was marked as a gift when it was purchased and sent directly to you, when you return it you will receive a gift credit for the value of the purchase. Once the returned item is received, a gift voucher will be sent to you.